Privacy Policy

1. Introduction

GlobalLink Express Inc. ("GlobalLink Express," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile services, and logistics platform (collectively, the "Services").

This Policy applies to all visitors, registered users, and customers of GlobalLink Express. By accessing or using our Services, you consent to the data practices described in this Policy. If you do not agree with these practices, please discontinue use of our Services.

2. Information We Collect

We collect information in the following categories:

2.1 Information You Provide

• Account information: Full name, email address, phone number, company name, and password when you register.
• Shipment information: Sender and recipient names, addresses, contact details, package contents, declared value, and weight.
• Payment information: Billing address and transaction details (payment card numbers are processed by our certified payment partners and are not stored on our servers).
• Communication: Messages, inquiries, and feedback you send to us.

2.2 Information Collected Automatically

• Usage data: IP address, browser type, device information, pages visited, time spent, and referring URLs.
• Location data: Approximate location derived from your IP address to route shipments and estimate delivery times.
• Cookies: See Section 5 below for details on our use of cookies.

2.3 Information from Third Parties

We may receive information from customs authorities, partner carriers, and identity verification services to facilitate shipment processing and compliance with applicable laws.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our logistics and tracking Services;
• To process shipments, generate tracking numbers, and deliver status updates;
• To create and manage your account and authenticate your identity;
• To process payments and prevent fraudulent transactions;
• To respond to your inquiries and provide customer support;
• To comply with customs, export control, and other legal obligations;
• To improve our Services, website performance, and user experience;
• To send service notifications, delivery alerts, and (with your consent) promotional communications;
• To enforce our Terms of Service and protect our rights and property.

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

• Service partners: Partner carriers, customs brokers, and last-mile delivery providers who fulfill your shipments;
• Payment processors: Certified third-party payment gateways to process transactions;
• Government authorities: Customs agencies and regulatory bodies as required by law;
• Service providers: Hosting, analytics, and email delivery vendors who support our operations under contractual confidentiality obligations;
• Legal compliance: When required by law, court order, or to protect the rights, property, or safety of GlobalLink Express, our customers, or others.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our Services. Cookies are small data files stored on your device that help us remember your preferences, analyze traffic, and personalize content.

Types of cookies we use:

• Essential cookies: Required for the website to function (e.g., session management, security). Cannot be disabled.
• Functional cookies: Remember your preferences such as language and region.
• Analytics cookies: Help us understand how visitors use our site so we can improve it.
• Marketing cookies: Used to display relevant advertisements (only with your consent).

You can manage or disable non-essential cookies through our Cookie Settings or your browser settings. Disabling some cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our Services. Shipment records are retained for a minimum of 7 years to comply with customs and tax record-keeping requirements. Usage data is aggregated and anonymized after 24 months.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including TLS encryption for data in transit, access controls, regular security assessments, and staff training. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you;
• Correction: Request correction of inaccurate or incomplete information;
• Deletion: Request deletion of your personal information (subject to legal retention requirements);
• Opt-out: Unsubscribe from marketing communications at any time;
• Data portability: Receive your information in a structured, machine-readable format;
• Withdraw consent: Withdraw consent for data processing that relies on your consent.

To exercise any of these rights, please contact us. We will respond to your request within 30 days.

9. International Data Transfers

As a cross-border logistics provider, your information may be transferred to and processed in countries other than your country of residence, including Japan, the United States, and European Union member states. We ensure such transfers comply with applicable data protection laws and are covered by appropriate safeguards, such as Standard Contractual Clauses.

10. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will provide a more prominent notice (such as an email or website banner) at least 30 days before the change takes effect.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer: