GlobalLink Express

✉

Contact Us

Our customer service team is available to assist you with shipments, tracking, and general inquiries. For the fastest response, we recommend reaching out by email — our team replies within 24 hours.

Recommended

✉

Email

service@sendshop-track.com

Response within 24 hours

☎

Phone

+44 7477484373

Mon–Fri 9:00–18:00 (GMT)

💬

Live Chat

Available in-app

Mon–Fri 9:00–21:00 (GMT)

Have a tracking number? For the fastest service, please include your 10-digit tracking number in all communications.

❓

Frequently Asked Questions

What is a tracking number and where do I find it?

Your tracking number is a 10-digit identifier assigned to your consignment at the time of shipping. It appears on your shipping confirmation email and on the label affixed to your package. Enter it on our tracking page to view real-time status.

How often is tracking information updated?

Tracking is updated at each checkpoint as your consignment moves through our network — typically every few hours during business days. During customs clearance or remote transit segments, updates may be less frequent.

What does "In Customs Clearance" mean?

This status indicates your consignment is being processed by the destination country's customs authority. Officers verify commodity information and declaration documents. This stage typically takes 1–3 business days and may involve physical inspection.

My tracking shows no updates for several days. What should I do?

During international transit or customs processing, gaps of 2–4 days between updates are normal. If no update appears for more than 5 business days, please contact us with your tracking number.

Can I change the delivery address after shipping?

Address changes may be possible before the consignment enters the destination country's local delivery network. Once out for delivery, the address cannot be modified. Contact us as early as possible to request a change.

What happens if I'm not home for delivery?

If no one is available to sign for the consignment, our courier will attempt delivery on the next business day. After two unsuccessful attempts, the package will be held at the local delivery station for pickup within 5 business days.

🔎

Tracking Help

If you're having trouble tracking your consignment, the following tips may help resolve common issues:

Check the number format: Your tracking number is exactly 10 digits with no spaces or letters. Example: 2026083180.
Allow time for activation: A newly created shipment may take up to 4 hours to appear in the tracking system after pickup.
Verify with the sender: If the number shows no results, confirm the correct tracking number with the shipper — transposed digits are a common cause.
International shipments: Tracking begins once the package is scanned at the origin facility. Pre-departure status may show only "Pickup Scheduled."

Still can't find your shipment? Contact our support team and we'll help locate it.

⚠

File a Claim

If your consignment was lost, damaged, or delayed beyond the guaranteed delivery time, you may be eligible to file a claim. Please prepare the following before contacting us:

Tracking number and delivery confirmation (if applicable).
Proof of value: Commercial invoice, receipt, or other documentation showing the declared value.
Description of issue: Whether the consignment was lost, damaged, or delayed, with details.
Photos (if damaged): Images of the damaged item and packaging.

Claims must be submitted within 30 days of the delivery date (or the scheduled delivery date for lost shipments). Standard liability coverage is up to US$100; additional coverage can be purchased at the time of shipping.

Support Center