How Tracking Works

Every consignment in our network is monitored from the moment it's collected to the moment it's signed for. Here's what happens behind the scenes — and how to read the status updates you see.

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The Five Stages of Transit

Your consignment passes through five major stages. Each stage lights up on the progress bar as it's completed:

  1. Pickup — The consignment is collected from the sender and logged into our system at the origin facility.
  2. International Transit — The package travels from the origin hub through transit points toward the destination country.
  3. Customs Clearance — Destination customs officers verify declarations and inspect the consignment if required.
  4. Local Delivery — The cleared consignment arrives at a regional distribution center and is assigned to a courier for final delivery.
  5. Delivered — The consignment is delivered to the recipient's address and signed for. A delivery confirmation is recorded.
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Understanding Status Updates

Each tracking entry shows a date, time, location, and status. Here's what the key statuses mean:

StatusWhat It Means
Awaiting Courier PickupWaybill created; courier scheduled to collect.
Arrived at Sorting WarehousePackage received at origin facility and sorted.
Shipped to Destination CountryPackage departed origin hub, en route internationally.
Arrived at Destination CountryPackage reached the destination country; awaiting customs.
Under Customs ClearanceCustoms officers are verifying the shipment.
Customs Clearance CompletedAll formalities finished; released to local carrier.
Out for DeliveryCourier has the package; heading to recipient address.
Successfully DeliveredPackage delivered and signed for by the recipient.
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Transit Time Finder

Estimated transit times vary by service tier and destination zone. The table below shows typical door-to-door delivery windows for our most common routes:

RouteExpress SaverStandard InternationalFreight
Japan (Domestic)1 day2 days3–4 days
Japan → South Korea1–2 days3–4 days7–9 days
Japan → China2–3 days4–6 days8–12 days
Japan → Southeast Asia2–3 days5–7 days10–15 days
Japan → Europe3–4 days6–9 days12–18 days
Japan → North America2–4 days5–8 days10–16 days
Note: Times are estimates in business days and exclude customs processing, holidays, and remote-area surcharges. Actual transit may vary.
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Using the Tracking Tool

Our tracking tool lets you follow your consignment in real time. Here's how to get the most out of it:

Ready to track? Go to the tracking page →
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